Privacy Policy

1. Introduction

Optimal Resolution (“we”, “our”, or “us”) operates the website www.optimal-resolution.com and provides online training and educational content (the “Service”). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. Please read it carefully. If you disagree with any part of this policy, please discontinue use of our Service.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an account, purchase a course, or contact us, we may collect:

Full name and email address
Billing address and payment details (processed securely via third-party providers)
Username and password
Communications you send to us (e.g. support requests, feedback)

2.2 Information Collected Automatically

When you visit our website or use our platform, we automatically collect certain technical information, including:

IP address and device type
Browser type and version
Pages visited, time spent, and click behaviour
Referring URLs and search terms
Course progress and completion data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience. You may control cookie settings through your browser. For more details, see Section 7 below.

3. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account
To process payments and deliver purchased courses
To track your course progress and issue completion certificates
To send you transactional emails (e.g. receipts, password resets)
To send you marketing communications (where you have consented)
To improve our website, content, and user experience
To comply with legal obligations
To detect and prevent fraud or misuse

4. Legal Basis for Processing

Depending on your location, we rely on one or more of the following legal bases to process your personal information:

Performance of a contract: Processing necessary to deliver the Service you have purchased
Legitimate interests: Improving our products, preventing fraud, and communicating with users
Consent: Where you have explicitly agreed (e.g. marketing emails)
Legal obligation: Where we are required by applicable law

5. Sharing Your Information

We do not sell your personal information. We may share it only in the following circumstances:

Service Providers: Trusted third parties who assist us in operating the platform (e.g. payment processors, email providers, hosting services), bound by confidentiality obligations
Legal Compliance: When required by law, court order, or government authority
Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as a business asset

With Your Consent: For any other purpose with your explicit agreement

6. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide you with the Service. We may also retain certain information for legitimate business purposes, to resolve disputes, or as required by law.

When we no longer need your information, we will securely delete or anonymise it.

7. Cookies

We use the following types of cookies:

Essential cookies: Required for the website to function (e.g. login sessions, shopping cart)
Analytics cookies: Help us understand how visitors use the site (e.g. Google Analytics)
Marketing cookies: Used to deliver relevant advertisements (where applicable)

You can control or disable cookies in your browser settings. Please note that disabling certain cookies may affect the functionality of the Service.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information (subject to certain exceptions)
Objection: Object to processing based on legitimate interests
Restriction: Request that we restrict how we use your information
Portability: Request a copy of your data in a machine-readable format
Withdrawal of Consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us at info@optimal-resolution.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential. Please notify us immediately if you suspect any unauthorised use of your account.

10. International Data Transfers

As an online platform serving a global audience, your information may be transferred to and processed in countries other than your own. We take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

11. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by sending you an email. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated policy

14. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us:

Email: info@optimal-resolution.com

Website: www.optimal-resolution.com

Optimal Resolution