Refund Policy

Refund Policy at a Glance

Item

Details

Guarantee period

7 days from the date of purchase

Eligibility

All courses purchased directly from our website

Refund method

Original payment method

Processing time

5–10 business days

How to request

Email info@optimal-resolution.com with your order details

 

1. Our Commitment

At Optimal Resolution, we are committed to delivering high-quality online training that helps you achieve your learning goals. We stand behind our courses with a 7-day money-back guarantee.

If you are not completely satisfied with your purchase, you may request a full refund within 7 days of the purchase date, no questions asked.

2. Refund Eligibility

To be eligible for a refund, the following conditions apply:

  • Your refund request is submitted within 7 calendar days of the date of purchase
  • The course was purchased directly from our website at www.optimal-resolution.com
  • You have not previously received a refund for the same course

We process one refund per course per customer. If you have purchased and refunded the same course before, subsequent purchases of that course are non-refundable.

3. How to Request a Refund

Requesting a refund is simple. Follow these steps:

  1. Email us at info@optimal-resolution.com within 7 days of your purchase
  2. Include your full name, email address, and order reference number
  3. We will confirm receipt of your request within 2 business days
  4. Once approved, your refund will be processed within 5–10 business days

4. Refund Processing

4.1 Method of Refund

Refunds will be issued to the original payment method used at the time of purchase. We are unable to issue refunds to a different payment method or as store credit unless required by applicable law.

4.2 Processing Time

Once a refund is approved, please allow 5–10 business days for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

4.3 Currency

Refunds will be issued in the same currency as the original transaction. We are not responsible for any exchange rate differences or bank fees that may apply.

5. What Happens After a Refund

Once a refund is processed:

  • Your access to the refunded course will be revoked
  • Any certificates of completion associated with the course will be invalidated

Downloaded materials may not be retained for personal use after a refund

6. Exceptions and Non-Refundable Items

The following are not eligible for a refund:

  • Requests submitted after the 7-day refund period has expired
  • Courses offered as part of a free promotion or gifted at no cost
  • Repeat purchases of a course that has previously been refunded

We reserve the right to refuse refund requests that we reasonably believe are being made fraudulently or in bad faith.

7. Technical Issues

If you are experiencing technical difficulties accessing a course, please contact us at info@optimal-resolution.com before requesting a refund. Our support team will do everything possible to resolve your issue promptly.

Technical problems that prevent access to course content may qualify for a refund even outside the standard 7-day window, at our sole discretion.

8. Contact Us

If you have any questions about our Refund Policy or need assistance, please reach out:

Email: info@optimal-resolution.com

Website: www.optimal-resolution.com

Optimal Resolution

We aim to respond to all enquiries within 2 business days.